Privacy policy

Panama Luxury Experiences S.A. is committed to protecting your personal information. This policy explains what data we collect, how we use it and your rights in relation to it.

1. Who We Are

Data controller

Panama Luxury Experiences S.A. is the data controller responsible for your personal information. We are registered in the Republic of Panama and operate from Tower Financial Center, 28th Floor, Office E & F, Calle 50, Panama City, Panama.

For any privacy-related enquiries contact us at info@panamaluxuryexperiences.com

2. Information We Collect

What we collect and how

We collect personal information when you:

• Submit a quote request or enquiry through this website
• Contact us directly by email, phone or WhatsApp
• Make a booking with us

The information we collect may include:

• Full name and contact details
• Travel dates, party size and accommodation preferences
• Dietary requirements, medical needs or accessibility requirements where provided
• Payment information processed securely through our payment partners
• Communications between you and our team

We do not collect sensitive personal data beyond what is necessary to fulfil your booking.

3. How We Use Your Information

Purpose of processing

We use your personal information to:

• Respond to your enquiry and provide our services
• Arrange bookings, transfers and reservations with our supplier network
• Communicate with you throughout your planning and travel
• Process payments where applicable
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

Why we are entitled to process your data

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil the services you have requested
• Legitimate interests: to manage our business and communicate with clients
• Legal obligation: where required by Panamanian law
• Consent: where you have explicitly opted in, such as our newsletter

5. Sharing Your Information

Third parties

We share your personal information only where necessary to deliver your booking. This includes:

• Experience operators, guides and activity providers
• Hotels, residences and accommodation partners
• Transport and transfer providers
• Restaurant and dining partners

All suppliers are required to handle your information with the same standard of discretion we apply. We do not sell your data to any third party. We do not share your data for marketing purposes without your explicit consent.

6. Data Retention

How long we keep your information

We retain your personal information for as long as is necessary to deliver your services and meet our legal obligations. Enquiry data from non-converted requests is deleted after 12 months. Booking records are retained for 7 years in line with standard financial record-keeping requirements.

7. Cookies

How we use cookies

This website uses cookies to ensure basic functionality and to understand how visitors use the site. We do not use advertising or tracking cookies without your consent. Full details are set out in our Cookie Policy.

8. Your Rights

What you are entitled to

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data where no legal obligation requires us to retain it
• Withdraw consent where processing is based on consent
• Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@panamaluxuryexperiences.com. We will respond within 30 days.

9. Data Security

How we protect your information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. All payment processing is handled by PCI-compliant third-party providers. We do not store card details on our systems.

10. International Transfers

Cross-border data

Your information may be shared with suppliers located outside Panama where necessary to fulfil your booking. In all cases we take reasonable steps to ensure your data is handled with equivalent care and discretion.

11. Changes to This Policy

Updates

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. We recommend checking this page periodically if you are a returning client.

Questions or concerns?

Contact us at info@panamaluxuryexperiences.com or by post at Tower Financial Center, 28th Floor, Office E & F, Calle 50, Panama City, Panama.